Order Processing Time
At QH Metal, we prioritize timely and efficient order processing. Once your order is confirmed and we receive the prepayment, our team will begin the production process. The standard lead time for most orders is 15-25 days from the receipt of the prepayment. Please note that the actual lead time may vary depending on the volume and specifics of your order.
Shipping Time
The shipping time varies based on the agreed-upon shipping method and the delivery address. We work with reliable carriers to ensure that your products are delivered as quickly and safely as possible. The exact delivery time will be communicated during the order confirmation and will depend on factors such as:
- The shipping method selected (e.g., sea freight, air freight, express courier)
- The destination country and address
- Any specific requirements or customs procedures
Please be aware that external factors such as customs clearance and international regulations may also impact the delivery time. We will keep you informed throughout the shipping process and provide tracking information where available.
Shipping Costs
Shipping costs are determined based on the destination, shipping method, and the total weight/volume of the order. These costs will be clearly detailed in the invoice and confirmed during the order process.
Shipping Address
It is the responsibility of the customer to provide accurate and complete shipping information. Any additional charges or delays caused by incorrect or incomplete information will be the responsibility of the customer.
International Shipping
For international shipments, please be aware that customs policies and import duties vary widely by country. These fees are not included in the product price or shipping cost and are the responsibility of the buyer. We recommend that you check with your local customs office for more information on these potential charges.
Delayed or Lost Shipments
While we strive to ensure that your products are delivered on time, there may be occasional delays due to unforeseen circumstances. If your shipment is significantly delayed, we will work closely with the carrier to resolve the issue. In the event of a lost shipment, we will initiate a claim with the carrier and keep you updated on the status.
Contact Information
For any questions regarding your order or shipping details, please contact our customer service team.